The Lead - Customer Experience drives excellence in the service and experience of the operation by identifying, motivating, training, developing and directing team members to deliver exceptional service and achieve daily goals and projects. This position oversees the administrative and operational tasks, including financial management and analysis, sanitation and safety. The position also focuses on innovative hospitality and creating the experience for the Food program to support operational excellence.
This position reports into the Unit Manager and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders (culinary, people, marketing, finance, as well as regional project and program leads) to promote client expectations and enhance user experience. The Lead - Customer Experience will focus on hospitality and the overall experience for a premium corporate Food program (e.g. Cafe’s, Food Spots, Coffee Bars) in order to support operational excellence.
