Help Desk Attendant

$29.22 plus casual loading

• Casual Role.
• Shifts across 24/7 service roster.
• Professional and supportive team environment.

Medirest is built on the foundation of trust, integrity and openness. We care passionately about the role we play in the lives of those within our care. Whether it’s a welcoming smile and greeting from our porter, a barista serving a cup of coffee or a security guard helping someone to find their way, our purpose is to provide care and empathy in all interactions.

THE POSITION

• You will be required to communicate with different stakeholders in a prompt, courteous and professional manner, ensuring a high level of customer service.
• Ensure communication links to internal and external service providers/contractors are maintained at all times and that requests for services are dispatched immediately. 
• Capture details relating to complaints and feedback, building defects & damage and security activities.
• Take accurate messages, repeat back to caller and dispatch, and allocate jobs within allocated time frames.
• Capture details relating to complaints and/or feedback.
• Delivering great customer service.

THE PERSON

• Experience in a high-volume contact centre/call centre environment.
• Excellent communication skills with an excellent telephone manner, including the ability to liaise with all levels of the business. 
• Highly developed computer skills. 
• Excellent attention to detail. 
• Highly developed interpersonal skills. 
• Ability to build rapport with customers. 
• Flexible to work across a rotating roster. 

THE BENEFITS

• Medirest provides career and development opportunities as a proud “employer of choice”.
  Easy access to 100+ retail discounts.
  Further training & development tools.
  Employee Assistance Program.

Apply now or inquire about details via careers@compass-group.com.au or by calling 1300TALENT.