Helpdesk Operator (All shifts)

• Choose from early morning, day, evening, or overnight shifts that suit your schedule.
• Play a vital role in ensuring the hospital's IT systems run smoothly, supporting medical and operational staff.
• Develop your skills and advance your career in a fast-paced healthcare IT environment.

 Compass Group Australia will deliver essential support services at the new Footscray Hospital, one of Victoria’s largest health infrastructure projects. We will provide vital services, including patient services, environmental services, food, security, help desk, and more. As a public hospital with clinical services provided by Western Health, this state-of-the-art facility will play a key role in supporting the community—be part of something bigger and help shape the future of healthcare in Victoria.

THE POSITION

• Provide technical support and troubleshooting for hospital staff across various departments.
• Monitor helpdesk systems, logging, and tracking all support requests and incidents.
• Prioritise and escalate issues when necessary to ensure timely resolution.
• Work collaboratively with other IT support team members to resolve complex issues.
• Follow hospital IT policies, procedures, and security protocols to ensure compliance.

THE PERSON

• Prior experience in a helpdesk or IT support role, with a strong technical foundation.
• Demonstrated ability to quickly identify and resolve hardware and software issues.
• Familiarity with ticketing systems and tracking tools used for managing IT requests.
• Able to clearly explain technical issues and solutions to non-technical users.
• Proficiency in helpdesk systems, scheduling software, and Microsoft Office Suite (Word, Excel, Outlook).
• Must have or be able to obtain a National Police Clearance.

THE BENEFITS

• Easy access to 100+ retail discounts.
• Opportunity to learn new skills and move to different internal roles.
• A chance to join an ecologically and socially forward operation.