The Position

We are seeking a highly driven team leader to join our Service Desk team based at our Brisbane head office in Cannon Hill. You will join a committed team dedicated to providing accommodation booking solutions for our various remote locations across Australia. The Service Desk Team Leader will assist in establishing team objectives and focus on continually improving service and quality performance for our customers.

Key Duties:

• Oversee high volume travel booking requests for flights and accommodation
• Manage process for communicating outage/emergency activities to the organisation
• Liaising with relevant travel and accommodation stakeholders including airport and village management
• Working in a team to meet agreed service levels
• Analyse call centre data, and focus on improving performance and processes to better support customers
• Ensure effective and consistent communication throughout the team, encourage feedback and customer insight to enhance the customer experience

The Person:

To be successful in the role you will have:

• Previous experience in a travel/accommodation management position is highly regarded
• Previous experience in a facilities management service desk position is desirable
• Knowledge of software packages such as INX, VAMS and/or SAMS
• Ability to work flexible hours and available to be on call over weekends/public holidays as necessary
• A high level of communication (both verbal and written)
• Good diagnostic skills and the ability to problem solve

The Benefits

• 12 weeks of paid parental leave for primary carers
• Access to a wide variety of training and development
• Clear career paths and support to achieve your goals
• Personal and site based recognition programs
• Immediate access to 100+ retail discounts accessible from your mobile
• Multiple salary packaging options to help your dollar go further

careers@compass-group.com.au and 1300TALENT