Patient Services Assistant

• Help create a welcoming and supportive environment for patients.
• Play a key role in providing exceptional service and support throughout the patient journey.
• Be part of an exciting, cutting-edge healthcare facility.

Compass Group Australia will deliver essential support services at the new Footscray Hospital, one of Victoria’s largest health infrastructure projects. We will provide vital services, including patient services, environmental services, food, security, help desk, and more. As a public hospital with clinical services provided by Western Health, this state-of-the-art facility will play a key role in supporting the community—be part of something bigger and help shape the future of healthcare in Victoria.

THE POSITION

• Greet and assist patients upon arrival, providing a friendly and supportive experience.
• Assist patients in navigating the hospital, providing directions and answering questions.
• Ensure patient privacy and confidentiality are maintained at all times.
• Support patients with any special needs or requests during their visit.

THE PERSON

• Previous experience in a customer service or healthcare setting, preferably in patient-facing roles.
• Strong communication skills, with the ability to interact with patients, families, and staff in a compassionate and professional manner.
• Ability to stay calm and organized in stressful or fast-paced situations.
• Certificate III in Health Services Assistance

THE BENEFITS

• Paid parental leave.
• Multiple salary packaging options to make your dollar go further.
• Easy access to 100+ retail discounts.
• Opportunity to learn new skills and move to different internal roles.
• A chance to join an ecologically and socially forward operation.