Operations Manager

In this highly visible leadership role with Morrison Living, you will work in partnership with clients and site leadership teams to deliver exceptional hospitality and care support services, drive continuous improvement initiatives, and ensure sustainable operational and financial performance across your portfolio.

You will be responsible for leading, coaching and developing managers, fostering a high-performing culture, maintaining compliance standards and supporting the retention and growth of key client partnerships. 

• Leading and motivating site leadership teams to achieve operational and financial targets 

• Building strong, trusted client relationships and conducting regular business reviews 

• Driving service excellence, innovation and continuous improvement initiatives 

• Managing budgets, profitability, labour costs and commercial performance 

• Supporting contract retention and identifying opportunities for business growth 

• Ensuring compliance with health, safety, food safety and environmental standards 

• Coaching and developing leaders to build capability and drive engagement 

• Monitoring site performance and implementing strategies to improve customer satisfaction 

• Collaborating with key stakeholders to deliver outstanding business outcomes 

THE PERSON 

You are commercially astute, customer-focused and passionate about creating high-performing teams while delivering exceptional service experiences. 

You will also bring: 

• Minimum 4 years' experience in a senior operational management role 

• Strong financial and commercial acumen with budget management experience 

• Demonstrated success managing multiple sites or a diverse portfolio of operations 

• Strong client relationship and stakeholder management skills 

• Sound knowledge of workplace legislation, compliance and safety requirements 

• Experience leading and developing teams across diverse environments 

• Ability to identify opportunities to improve operational performance and client outcomes 

• Strong problem-solving, communication and influencing skills 

• High-level computer literacy and experience using business systems and reporting tools 

• Business, Management or related tertiary qualification 

• Contract management experience 

• Experience within hospitality, healthcare, education, support services or facilities management environments