• Act as the key point of contact for Vasey RSL Care stakeholders on Morrison Living service delivery.
• Build a trusted, proactive partnership with the client through regular communication, transparent reporting, and responsive issue resolution.
• Translate client expectations into clear operational priorities for catering, cleaning, and housekeeping teams.
• Lead regular account reviews covering service quality, resident feedback, compliance, risks, opportunities, and agreed actions.
• Support tailored client conversations while maintaining alignment with national service standards and Compass Group capability.

• Oversee catering service performance with a focus on safe, nutritious, enjoyable, and resident-centred dining.
• Work with culinary and site teams to maintain high standards in food presentation, freshness, temperature control, and dining-room service.
• Support operational standards that improve the dining experience, food safety, efficiency, and consistency.
• Monitor resident and client feedback relating to meals, service, dining environment, and overall hospitality experience.
• Collaborate with relevant culinary and nutrition stakeholders to support menu quality, service improvement, and resident wellbeing.

• Ensure cleaning and housekeeping services are delivered consistently against agreed scope, schedules, presentation standards, and compliance requirements.
• Promote standardised cleaning practices while allowing for site-specific requirements, including work schedules, equipment, room types, and presentation standards.
• Support the use of practical handbooks, onboarding tools, and daily reference materials for frontline cleaning and housekeeping teams.
• Work with supervisors and site leaders to address gaps in quality, consistency, equipment, chemicals, workflows, training, and auditing.
• Encourage safe, efficient, and sustainable cleaning practices, including appropriate equipment use and ergonomic methods where applicable.

• Monitor service delivery against contract requirements, scopes of work, compliance obligations, and client expectations.
• Ensure audit findings, service issues, resident feedback, and corrective actions are tracked and closed out.
• Support digital task management, quality assurance, dashboards, and reporting where systems are available.
• Provide clear reporting to the client and internal stakeholders on service performance, risks, trends, and improvement actions.
• Promote safe work practices, food safety, hygiene, chemical safety, correct equipment use, and operational accountability.

• Use resident feedback, client feedback, site observations, and performance data to identify improvement opportunities.
• Drive initiatives that enhance resident satisfaction, service consistency, dining experience, cleanliness, comfort, and trust.
• Support frontline engagement so team members understand the importance of service quality in an aged-care living environment.
• Identify opportunities to improve efficiency, reduce waste, strengthen compliance, and improve the resident experience.
• Share learnings and improvement actions across relevant Morrison Living and Compass Group teams.

• Partner with site managers, catering leaders, cleaning supervisors, frontline teams, culinary stakeholders, and support functions.
• Provide clear expectations and practical guidance to site teams.
• Support training, onboarding, and coaching for new and existing team members.
• Foster a service culture that is safe, respectful, resident-focused, and accountable.
• Escalate operational risks early and coordinate practical solutions with the client and internal teams.

• Strong client relationship and confidence in Morrison Living service delivery.
• Improved resident satisfaction with food, dining-room service, cleanliness, and overall hospitality experience.
• Consistent achievement of agreed catering, cleaning, and housekeeping standards.
• Improved audit outcomes and timely closure of corrective actions.
• Clear operational visibility through reporting, reviews, and agreed action plans.
• Improved frontline consistency through training, onboarding, and standardised resources.
• Reduced repeat service issues and stronger operational accountability.
• Safe, compliant, efficient, and resident-centred service delivery.

• Experience in key account management, contract management, hospitality, catering, cleaning, facilities services, aged care, retirement living, healthcare, or related sectors.
• Strong client relationship and stakeholder management skills.
• Understanding of catering, dining service, cleaning, housekeeping, hygiene, safety, and compliance expectations.
• Ability to review service data, audits, feedback, and operational issues and convert them into practical action plans.
• Strong communication, escalation, reporting, and problem-solving capability.
• Experience working with site-based teams and supervisors.
• Commitment to resident wellbeing, dignity, service quality, safety, and continuous improvement.

• Aged-care or senior-living hospitality environments.
• Food safety, cleaning standards, infection control, and resident-centred service principles.
• Digital task management, audit, dashboard, or reporting systems.
• Standardised cleaning frameworks, equipment standards, onboarding tools, and service handbooks.

The Benefits

You will have the support, infrastructure, systems and processes you would expect from a global organisation. As an employer of choice, we recognise high performance and foster individual development. Additionally, our employees enjoy the following benefits:

• Multiple salary packaging options to help your dollar go further
• Health and wellbeing employee benefits to help look after you
• Immediate access to 100+ retail discounts accessible from your mobile
• Recognition programs including service and safety awards, regular team events, site-based benefits and company discounts.
• Career development within a global organisation
• Ongoing training and development, and career growth opportunities